Support

1. Contact us

Email support@kamadevaprive.com and we will reply, usually within one working day.

If you are already signed in to the app, Settings has a “How can we help?” box that reaches the same people and arrives with your membership attached, which is quicker for anything about your own account.

You can also ask any member of staff at a Kamadeva venue — the door and the floor team can look up a membership and reissue a sign-in code on the spot.

2. Getting into the app

Membership is issued in person, so there is no sign-up in the app. If you have visited one of our venues and registered, you already have a membership; ask at the door for your six-digit sign-in code.

Sign in with the phone number or email address the house holds for you, plus that code.

3. Forgotten your code

Tap “Forgotten your code?” on the sign-in screen and enter your phone number or email. If you are on the register, we email you a link to set a new code. You can also change your code at any time from Settings once signed in.

4. Kamadeva Privé and Muse are separate

The app serves two programmes. Kamadeva Privé members sign in on the first screen. Muse members tap “I’m a Muse member” at the bottom of that screen and sign in there instead.

The two registers are separate, so a code issued for one will not work on the other. If you enter yours on the wrong screen the app will tell you and offer a link to the right one.

5. Orders and payment

Nothing is sold inside the app. Click & collect places an order that is prepared at the venue and paid for in person on collection — no payment is taken in the app or online. Membership itself is free.

If an order is wrong or you need to cancel one, write to us or speak to the venue directly.

6. Closing your membership

Sign in and go to Settings → Close my membership. That asks the house to close your account and remove your personal details, and we will be in touch to confirm.

If you cannot sign in, email support@kamadevaprive.com from the address we hold for you and we will do it for you.

7. Who we are

Kamadeva Privé is the members’ circle of Kamadeva Hospitality Group, Lagos, Nigeria. Our Privacy Policy explains what we hold and why, and the Terms of Membership set out how the programme works.